List of The Most Frequently Asked Questions

General Questions

Are there any countries whose residents are not able to open an account?

Red Dog Casino does not accept the residents of: Kansas (USA), Michigan (USA), Afghanistan, Azerbaijan, Bangladesh, Belarus, Brazil, Costa Rica, Curaçao, Estonia, Georgia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Palestine, Poland, Romania, Russia, Turkey, Ukraine, United Kingdom, or any other jurisdiction of the Central Government of Curaçao (formerly the Netherlands Antilles).

How do I create an account?

Just click the “Sign Up” button at the top-right corner of the Red Dog Casino homepage and follow the instructions.

What is the minimum required age to play?

You should be at least 18 years old to play at Red Dog Casino.

Which games can I play?

You can play all of our games with your deposit amounts: including Slots, Card Games, Roulette, Live Dealer Games and Specialties. There might be some conditions for playing with bonuses, as described in our T&Cs.

Which games can I play with bonus money?

While you have an active bonus, you can play all games included in your promotion. Please refer to our dedicated 24/7 Live support for more details.

Can I play for free?

Yes, you can play certain games in demo mode before playing for real money. However, games such as Network Progressive Jackpot games and Live Dealer games are not available for free play.

Can I play with Mac?

Yes, all of our instant play games can be played on your Mac.

Can I play with iPhone/Android?

The mobile version of Red Dog Casino is compatible with most iOS and Android devices.

Is Red Dog Casino safe?

It is absolutely safe to play at Red Dog Casino, as we use the latest technologies to ensure your safety and privacy.

How can I make sure that it’s legal to play from my jurisdiction?

We strongly advise every customer to check their local gambling laws before registering an account with us.

Do I have to download Red Dog Casino software to play?

There is no need to download any software; all games are available via the Red Dog site.

Which browser is best for playing at Red Dog Casino?

You can use our instant play casino via any browser, but Google Chrome guarantees the best performance.

Deposit Questions

How do I make a deposit to my account?

Log into your account, locate the deposit button on the navigation bar, and enter the amount you wish to deposit. Follow the on-screen instructions to complete the transaction.

What deposit methods can I use?

You can use all the deposit methods presented in the Cashier of your Red Dog Casino account. The full range of our banking options is listed in the Banking section.

How long does it take to process my casino deposit?

All the deposit methods are instant, except for Bitcoin, Litecoin, Ethereum, and Tether, which may take up to 15 minutes to appear on your playable balance.

Is it safe to use my credit card online?

It is completely safe, as all the transactions are performed through the gateway provider, which means that you’re dealing with your payment provider’s system directly.

Will the credit card statement show that a transaction was made to/from a casino?

Your credit card statement will not reflect your participation in any gaming activity or link you to Red Dog Casino in any way.

Does Red Dog Casino require documentation for deposits?

No, you don’t need to submit any documents in order to make a deposit. In rare cases, to ensure the safety of your transactions and honor our Security Policy, we might request a Credit Card Validation form.

How do I validate my account?

To validate the account after the first successful deposit we would ask the customer to accept a phone call to confirm their first purchase(s). To validate the account for withdrawals, our billing department will request a certain set of documents described in our T&Cs.

Can I deposit money via a payment method that is not in my name?

No, all payments with Red Dog Casino should be made to/from a credit card that is registered under your name.

Are there any deposit fees in Red Dog Casino?

No, Red Dog Casino doesn’t charge any deposit fees; however, your payment provider might still levy such fees, according to its standard transaction prices.

Payout Questions

How do I request my winnings?

You can request a payout of your winnings from the Cashier section of your account after all the required documents have been submitted and approved. If you’re logged in via a mobile device, go to “Cashier” and then to the “Withdraw” section.

How long does it take to receive my winnings?

Payout times for all available banking methods are presented in the Banking section.

Can I reverse my payout after requesting it?

Yes, you can reverse your payout request from the Cashier section of your account as long as its status is “pending withdrawal.” If you’re logged in via a mobile device, go to “Cashier” and then to “Withdraw” section.

Do you have fees on withdrawal?

No, Red Dog Casino doesn’t charge any withdrawal fees, however, your payment provider might levy such fees, according to its standard transaction prices.

Promotions and Bonuses

What is a Welcome Offer?

The Welcome Offer is a package of bonuses for different games that you can claim on your first five deposits following your registration at Red Dog Casino. You can claim different offers from the package or the same offer repeatedly. All the terms and requirements of the offer are described in the Promotions section of the website.

How do I claim bonuses?

Red Dog Casino bonuses can be claimed from the Cashier section of your personal account. If you’re playing via a mobile device, click the “Deposit” button and choose any of the bonuses. Here’s an instruction for desktop:

Go to the Deposit page and find available bonuses. Or you can visit My Bonuses page to view your personalized offers.
Find the welcome offer and click “Redeem,” or just insert the code into the “Promo Code” field and click the "Activate Code" button.
Make a deposit in the “Deposit” tab to grab the offer.
Enjoy your favorite games

What does Wagering Requirement mean?

The wagering requirement is the number of times the customer needs to play through the total amount of the deposit and the bonus received, to be able to withdraw the winnings. The wagering requirement can be calculated as Nx(D+B), where N is the number of times the deposit and bonus amount should be played through. For example, let’s say that you’ve claimed a 100% bonus for your $100 deposit. Your deposit is $100, and you’ve received $100 on top of it as a bonus. If the wagering requirements are 35x(D+B), which means 35 times the deposit and bonus amount, you need to wager 35x($100+$100), which is $7,000, in order to be able to withdraw your winnings from a bonus.

What are the restrictions while I’m using the bonus?

All Red Dog Casino bonuses are designated with the particular type of games in mind, and if you claim a bonus for slots, you can only use it for playing the games included for slots bonuses. You can find the list of included games in each bonus’ terms. Also, each bonus has the wagering requirements and maximum allowed bet of $10. Some bonuses also have the redemption limit and the maximum payout limit. All the conditions applied to each particular bonus are described in our Promotions and Bonus Terms sections. Table games by Dragon Gaming Provider, and any of games from Betsoft, Nucleus & Saucify Gaming Providers excluded from bonuses.

Why does the casino apply limits during the bonus play?

The reason for such limits is that we should make our bonuses not only entertaining and lucrative, but also not subject to any bonus abuse strategies. The limits we set for bonus play allow us to make our bonuses bigger while simultaneously lowering our wagering requirements, so that you can enjoy our games for a longer length of time.

What are the comp points and where do I get them?

Comp points are the rewards that you collect when you place wagers with Red Dog Casino. The points can be exchanged into a wager-free balance at a rate of 100 points per $1. The minimum amount of comp points to claim is an equivalent of $1.

Refer a Friend Program

How many friends can I refer?

You will not be limited in the number of invited users. Try to attract the maximum number of new players to significantly increase your profits and receive the maximum number of gift awards. At the same time, be sure to take into account all the conditions and features of the promotional offer to ensure that you get the award on time.

Is a referral bonus difficult to claim?

The referral bonus is available to all players without exception. To receive it, you must register for a special referral program, which can be found on the official game portal. Read carefully all the terms and conditions of the promotion, and then create your own affiliate link. Use it to invite new users to the site.

Is the number of referral bonuses limited?

The number of active bonuses is not limited because the gaming company is interested in attracting new users to the platform. That is why we recommend you take advantage of the favorable offer and immediately get the reward on your balance. You will be able to use the reward to get yourself an additional profit and enjoy the game.

Is Refer a Friend casino bonus worth it?

Currently, experts rate this bonus offer as one of the best. This is thanks to the possibility of receiving the award an unlimited number of times directly to your balance, which will increase your profits. In addition, the terms themselves are quite simple if you honestly invite friends to play on the gambling site.

What do I get from a Refer a Friend bonus?

From their deposits, you will receive cash in the form of a bonus. Thanks to this, the quality of your gaming process will increase significantly. It will also allow you to take advantage of more money gambling companies during the game. Therefore, we advise you to get the award on your balance as soon as possible and use it in the most effective way now.

When is a Refer a Friend bonus credited?

Your referral bonus is credited once your invited player registers and makes their first deposit. At that point, your bonus amount is calculated and can be activated immediately. You can withdraw funds from the bonus once or twice a month, allowing you to receive such rewards regularly.

Are there any terms when claiming a refer a friend casino bonus?

The key condition is that you do not violate the casino’s rules. The user you invite must go through the registration procedure and then log into their account. They must be a new player with no existing accounts and must have signed up using your referral link.

How to calculate whether a Refer a Friend bonus is right for you?

Review the terms and conditions and consider the time and effort required to invite a new user. This will help you better understand whether it is worthwhile to engage in such promotions and whether they yield real profit to users. Our experts recommend that you at least try to use the promotion after reading the terms and conditions.

What payment methods can you use when claiming a Refer a Friend casino bonus?

Players can choose from various payment options to get a nice gift for each new player's referral to Red Dog Casino. To maximize your earnings, we recommend using bank payments, cryptocurrency, and other payment systems.