List of The Most Frequently Asked Questions
Are there any countries whose residents are not able to open an account?
The Casino does not accept the residents of: Afghanistan, Azerbaijan, Bangladesh, Belarus, Brazil, Costa Rica, Curaçao, Estonia, Georgia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Palestine, Poland, Romania, Russia, Turkey, Ukraine, or any other jurisdiction of the Central Government of Curaçao (formerly the Netherlands Antilles).
How do I create an account?
Just click the “Sign Up” button at the top-right corner of the Casino homepage and follow the instructions.
What is the minimum required age to play?
You should be at least 18 years old to play at Red Dog Casino.
Which games can I play?
You can play all of our games with your deposit amounts: including Slots, Card Games, Roulette, Live Dealer Games and Specialties. There might be some conditions for playing with bonuses, as described in our T&Cs.
Which games can I play with bonus money?
Can I play for free?
While you have an active bonus, you can play all games included in your promotion, except for Network Progressive Jackpot games and Live Dealer games.
Can I play with Mac?
Can I play with iPhone/Android?
Is Red Dog Casino safe?
How can I make sure that it’s legal to play from my jurisdiction?
Do I have to download Red Dog Casino software to play?
Is there any recommended browser to use the Red Dog Casino’s services?
You can use our instant play casino via any browser, but Google Chrome guarantees the best performance.
How do I make a deposit to my account?
What deposit methods can I use?
How long does it take to process my casino deposit?
Is it safe to use my credit card online?
Will the credit card statement show that a transaction was made to/from a casino?
Does Red Dog Casino require documentation for deposits?
No, you don’t need to submit any documents in order to make a deposit. In rare cases, to ensure the safety of your transactions and honor our Security Policy, we might request a Credit Card Validation form.
How do I validate my account?
To validate the account after the first successful deposit we would ask the customer to accept a phone call to confirm their first purchase(s). To validate the account for withdrawals, our billing department will request a certain set of documents described in our T&Cs.
Can I deposit money via a payment method that is not in my name?
Are there any deposit fees in Red Dog Casino?
How do I request my winnings?
How long does it take to receive my winnings?
Can I reverse my payout after requesting it?
Do you have fees on withdrawal?
Promotions and Bonuses
What is a Welcome Offer?
How do I claim bonuses?
Red Dog Casino bonuses can be claimed from the Cashier section of your personal account. If you’re playing via a mobile device, click the button “Deposit” and choose any of the bonuses. Here’s an instruction for desktop:
- Go to the Deposit page and find available bonuses. Or you can visit My Bonuses page to view your personalized offers.
- Find the welcome offer and click “Redeem,” or just insert the code into the “Promo Code” field and click the "Activate Code" button.
- Make a deposit in the “Deposit” tab to grab the offer.
- Enjoy your favorite games
What does Wagering Requirement mean?
What are the restrictions while I’m using the bonus?
All Red Dog Casino bonuses are designated with the particular type of games in mind, and if you claim a bonus for slots, you can only use it for playing the games included for slots bonuses. You can find the list of included games in each bonus’ terms. Also, each bonus has the wagering requirements and maximum allowed bet of $10. Some bonuses also have the redemption limit and the maximum payout limit. All the conditions applied to each particular bonus are described in our Promotions and Bonus Terms sections. Table games by Dragon Gaming Provider, and any of games from Betsoft, Nucleus & Saucify Gaming Providers excluded from bonuses.