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KYC Policy

When a user makes an aggregate lifetime total of deposits exceeding USD 2000 or requests a withdrawal of any amount at Red Dog, they are obliged to undergo a full KYC procedure, wherein the user shall submit some basic details about themselves and then upload the files listed below:

  • A copy of Government Issued Photo ID (in some cases front and back depending on the doc);
  • Both sides of the credit/debit card(s) used for depositing, in color. We only need the 6 first and the 4 last digits of the credit card number. The CVV and the intermediate digits of the card number can be hidden.

Additionally, in order to enable withdrawals from the user's account, they must also submit the following:

  • Both sides of the credit/debit card(s) used for depositing, in color. We only need the 6 first and the 4 last digits of the credit card number. The CVV and the intermediate digits of the card number can be hidden.
  • Proof of address (Utility, Medical or Delivery Bill or any official document with full name, address, and date, provided it has been issued within the past 2 months).
  • Account Validation form (including Credit Card Validation and Banking Validation).

The KYC Team undertakes to contemplate the documents within 2-3 business days and email the user about the verification outcome.

Guidelines for Identity Verification

Proof of ID:

  • Signature is there
  • Photo is there
  • Expiration date is there
  • The copy of document is colored
  • Country is not a Restricted Country: Afghanistan, Azerbaijan, Bangladesh, Belarus, Brazil, Costa Rica, Curaçao, Estonia, Georgia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, North Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Palestine, Poland, Romania, Russia, Turkey, Ukraine, United Kingdom.
  • Full Name matches client's name
  • Owner is over 18 years of age

Proof of Residence:

  • An official document that confirms your place of residence for a specific period at a specific location
  • Country is not a Restricted Country: Afghanistan, Azerbaijan, Bangladesh, Belarus, Brazil, Costa Rica, Curaçao, Estonia, Georgia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, North Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Palestine, Poland, Romania, Russia, Turkey, Ukraine, United Kingdom.
  • Full Name matches client's name and is same as in proof of ID.

Notes on the KYC Process

  • When the KYC process is unsuccessful, the user gets a report over the email along with an explanation.
  • Once all proper documents are in our possession, the account gets approved.

Other AML measures

  • If a user does not provide the aforementioned documents upon request, restrictions shall be applied to their account.
  • If a user has passed the KYC process successfully the following rules apply:
  • There is a deposit limit per transaction (max USD 1000)
  • Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.
  • Under no circumstances may a user transfer funds directly to another user.
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