We employ a highly professional Customer Support team, and every its member is able to solve any issues regarding your casino experience. Any question you have can be addressed to our support team via phone, Live Chat or email; but for your convenience, we’ve developed an extensive FAQ section as well.
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We, at Red Dog Casino, believe that responsible play is the key to enjoying your gaming experience. Playing at an online casino should always be aimed at entertainment, and this can only be achieved by keeping your gambling habits under control. This section was designed to help you realize many crucial facts about gambling; including but not limited to the fact that gambling cannot be considered a form of investment or a source of income.
Red Dog Casino goes great lengths to ensure the Customer’s security and convenience, and our goal is to make the gambling experience in our casino pleasant for everyone. We are committed to protecting the customer’s privacy, and to ensuring that the correct means are used to help the Customer to play responsibly. We can, on demand, set up the Customer’s daily/weekly/monthly deposit limits, as well as setting up a cooling-off or self-exclusion limit.
However entertaining gambling might be, it is crucial to follow the simple guidelines to ensure responsible gaming.
Red Dog Casino is not aimed at minors in any way, and we shall use all available means to discourage young persons from registering an account and playing at our website. Only customers at least 21 years old of age are allowed to use Red Dog Casino’s services. Though we are dedicated to discouraging minors from participating in casino activities, cooperation from parents in terms of protecting their children from gambling is extremely important. If any juveniles have access to your personal computer, it’s advisable to follow these guidelines to prevent underage casino play:
Please keep in mind that the parent/legal guardian/account owner takes full responsibility for the minor's actions. Hereby you agree that Red Dog Casino is not liable for any loss or claim that you may have against us that has been caused by an underage child due to any lack of supervision.
There are various protection tools that parents can implement to prevent underage gambling. CYBERsitter, for example, is a sort of filtering software that allows parents to add sites which they would like to be blocked. Visit CYBERsitter here. If you need a consultation on the above-mentioned matter - the following organizations are eager to provide you with help and support:
Determining your financial limits before you start playing is extremely important, since it allows to keep your gaming habits under control. You can control your casino play by limiting the amount of funds you transfer into your casino account for a given period. The Casino, on demand, may place a deposit limit on your account, to help you keep your gambling habits under control.
Self-exclusion and cooling-off practices allow you to take a break from play in case it stops being entertaining. During the period of time you have determined, access to the casino account that you hold with Red Dog will be restricted. To activate the aforementioned function, please contact your Customer Support representative.
Taking a look at your gambling habits from time to time gives you a chance to reconsider them, and to prevent any issues from becoming problems. You can ask yourself the following questions to figure out how important gaming for you is, and how reasonable it is to proceed with such activities.
If you gave affirmative answers to a considerable number of these questions, you may have a gambling problem, and you shouldn’t hesitate to get help from relevant organizations.
If, at any time, you start feeling that your gambling habits are getting out of control, there are some specialist organizations which offer support and guidance in such circumstances. The most helpful of them are: