We employ a highly professional Customer Support team, and every its member is able to solve any issues regarding your casino experience. Any question you have can be addressed to our support team via phone, Live Chat or email; but for your convenience, we’ve developed an extensive FAQ section as well.
We constantly work to improve our website and our practices to deliver the best service.
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All the gathered personal information will be used only with the customer’s consent. We treat your information as if it was our own, and therefore we use top-notch technologies to keep it safe.
It’s the customer's responsibility to keep their account information (login and password) secret at all times and not to reveal them to anyone; including family members, friends, and colleagues. If you suspect that your account data might be compromised, we strongly advise changing your password and contacting the Customer Support team.
During the use of the Website, the user submits two main types of information to us. Automatic information, such as cookies, is collected automatically, as the website is being used; while personal information, including but not limited to Customer’s name, email address, and factual address, is collected when they register at the Website.
You are under no obligation to provide us with your personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Website.
Automatic Information (Cookies) are used to improve our website’s performance, keep up with our customers’ needs, and provide them with the most popular features. Personal Information is used to offer customized bonuses and promotions, send marketing emails, administer our promotions and surveys, and quickly process customer transactions.
Red Dog Casino is regularly scanned for software breaches and malware, to make sure that every customer is safe while they are using our website. All the collected data is kept on completely secure servers and can be accessed only by our specially trained, authorized, and confirmed staff members. Our Information Security team is constantly working on improvements of our security protocols and software, making Red Dog Casino one of the safest gaming venues in the world. All customers’ information that is stored on our servers is encrypted by the industry-standard 256-Bit SSL encryption.
Red Dog Casino uses top-notch security algorithms, similar to those which are used by major financial institutions, like banks, large corporations, and so on. The aforementioned algorithms guarantee the privacy and safety of every Red Dog Casino customer and their information, as soon as it’s submitted. The Customer should understand that no data transmission over the Internet can be considered 100% secure, and so they hereby agree they are sending their personal information to us at their own risk.
Cookies are small files of letters and numbers that are automatically put on your hard drive if you permit this via your browser settings. Cookies are downloaded whenever you access the casino website and perform any actions. You can disallow the download of cookies any time you want, in the settings of your browser.
Red Dog Casino does not sell, transfer, exchange, or otherwise pass your information to any third parties during the course of our regular operational practices. The abovementioned does not include cases where information disclosure is required by law, to enforce the casino’s terms and policies, or to protect the interests, rights, or property of other casino players.
The exceptions to this clause are the website hosting operators, or any other parties who are assisting us in conducting our services. All the parties included in this process are bound by legal liability to keep the information secret and protected.
Red Dog Casino’s marketing communications policy is regulated under the CAN-SPAM act of 2003. The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We may send you emails regarding our bonuses, promotions, holiday offers, bonus chip giveaways, and letters about Red Dog Casino. To assess the effectiveness of these emails, we may attach a trackable URL (on an image within the email, or as a confirmation button) that provides confirmation when you open the message. Except for that, every message will have a truthful subject and Red Dog Casino’s official email address. All the letters contain the unsubscribe button; and all opt-out requests will be honored very quickly.
If you have any comments or questions regarding security or privacy relating to Red Dog casino please contact us at [email protected]