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List of The Most Frequently Asked Questions

General Questions

The Casino does not accept the residents of: Afghanistan, Azerbaijan, Bangladesh, Belarus, Brazil, Costa Rica, Curaçao, Estonia, Georgia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Palestine, Poland, Romania, Russia, Turkey, Ukraine, or any other jurisdiction of the Central Government of Curaçao (formerly the Netherlands Antilles).

Just click the “Sign Up” button at the top-right corner of the Casino homepage and follow the instructions.

You should be at least 18 years old to play at Red Dog Casino.

You can play all of our games with your deposit amounts: including Slots, Card Games, Roulette, Live Dealer Games and Specialties. There might be some conditions for playing with bonuses, as described in our T&Cs.

While you have an active bonus, you can play all games included in your promotion, except of Roulette, Ride 'em Poker, Baccarat, Craps, Jackpot Progressives, Table games by Dragon Gaming Provider, and any of games from Betsoft, Nucleus & Saucify Gaming Providers excluded from bonuses.

While you have an active bonus, you can play all games included in your promotion, except for Network Progressive Jackpot games and Live Dealer games.

Yes, all of our instant play games can be played on your Mac.
The mobile version of Red Dog Casino is compatible with most iOS and Android devices.
It is absolutely safe to play at Red Dog Casino, as we use the latest technologies to ensure your safety and privacy.
It is strongly advisable for every customer to check their local gambling laws before registering an account with us.
There is no need to download any software, all games are available via Red Dog site.

You can use our instant play casino via any browser, but Google Chrome guarantees the best performance.

Deposit Questions

Log into your account, locate the deposit button on the navigation bar, and decide on the sum you want to add to your account.

You can use all the deposit methods presented in the Cashier of your Red Dog Casino account. The full range of our banking options is listed in the Banking section.

All the deposit methods are instant; except for Bitcoin, Litecoin, Ethereum and Tether, which takes up to 15 minutes to appear on your playable balance.
It is completely safe, as all the transactions are performed through the gateway provider, which means that you’re dealing with your payment provider’s system directly.
Your credit card statement will not reflect your participation in any gaming activity or link you to Red Dog Casino in any way.

No, you don’t need to submit any documents in order to make a deposit. In rare cases, to ensure the safety of your transactions and honor our Security Policy, we might request a Credit Card Validation form.

To validate the account after the first successful deposit we would ask the customer to accept a phone call to confirm their first purchase(s). To validate the account for withdrawals, our billing department will request a certain set of documents described in our T&Cs.

No, all payments with Red Dog Casino should be made to/from a credit card that is registered under your name.
No, Red Dog Casino doesn’t charge any deposit fees; however, your payment provider might still levy such fees, according to its standard transaction prices.

Payout Questions

You can request a payout of your winnings from the Cashier section of your account after all the required documents have been submitted and approved. If you’re logged in via a mobile device, go to “Cashier” and then to the “Withdraw” section.

Payout times for all available banking methods are presented in the Banking section.

Yes, you can reverse your payout request from the Cashier section of your account as long as its status is “pending withdrawal.” If you’re logged in via a mobile device, go to “Cashier” and then to “Withdraw” section.
No, Red Dog Casino doesn’t charge any withdrawal fees, however, your payment provider might levy such fees, according to its standard transaction prices.

Promotions and Bonuses

Welcome Offer is a package of bonuses for different games that you can claim on first five deposits, following your registration at Red Dog Casino. You can claim different offers from the package, or the same offer repeatedly. All the terms and requirements of the offer are described in the Promotions section of the website.

Red Dog Casino bonuses can be claimed from the Cashier section of your personal account. If you’re playing via a mobile device, click the button “Deposit” and choose any of the bonuses. Here’s an instruction for desktop:

  • Go to the Deposit page and find available bonuses. Or you can visit My Bonuses page to view your personalized offers.
  • Find the welcome offer and click “Redeem,” or just insert the code into the “Promo Code” field and click the "Activate Code" button.
  • Make a deposit in the “Deposit” tab to grab the offer.
  • Enjoy your favorite games
The wagering requirement is the number of times the customer needs to play through the total amount of the deposit and the bonus received, to be able to withdraw the winnings. The wagering requirement can be calculated as Nx(D+B), where N is the number of times the deposit and bonus amount should be played through. For example, let’s say that you’ve claimed a 100% bonus for your $100 deposit. Your deposit is $100, and you’ve received $100 on top of it as a bonus. If the wagering requirements are 35x(D+B), which means 35 times the deposit and bonus amount, you need to wager 35x($100+$100), which is $7,000, in order to be able to withdraw your winnings from a bonus.

All Red Dog Casino bonuses are designated with the particular type of games in mind, and if you claim a bonus for slots, you can only use it for playing the games included for slots bonuses. You can find the list of included games in each bonus’ terms. Also, each bonus has the wagering requirements and maximum allowed bet of $10. Some bonuses also have the redemption limit and the maximum payout limit. All the conditions applied to each particular bonus are described in our Promotions and Bonus Terms sections. Table games by Dragon Gaming Provider, and any of games from Betsoft, Nucleus & Saucify Gaming Providers excluded from bonuses.

The reason for such limits is that we should make our bonuses not only entertaining and lucrative, but also not subject to any bonus abuse strategies. The limits we set for bonus play allow us to make our bonuses bigger while simultaneously lowering our wagering requirements, so that you can enjoy our games for a longer length of time.
Comp points are the rewards that you collect when you place wagers with Red Dog Casino. The points can be exchanged into a wager-free balance at a rate of 100 points per $1. The minimum amount of comp points to claim is an equivalent of $1.