We employ a highly professional Customer Support team, and every its member is able to solve any issues regarding your casino experience. Any question you have can be addressed to our support team via phone, Live Chat or email; but for your convenience, we’ve developed an extensive FAQ section as well.
We constantly work to improve our website and our practices to deliver the best service.
Contact us via:
By claiming any bonus at the Casino (including but not limited to no-deposit bonuses, deposit bonuses, bonus chips, free spins, and comp points), you fully agree to the below Bonus Terms.
Customer level may be determined in accordance with a range of crucial factors that are being put under close scrutiny and meticulously analyzed by the Casino’s team of dedicated professionals. After years of practice, we have determined the following factors that are the most impactful regarding the process of determining the Customer’s subsequent level:
Please, take into consideration that the Customer level also determines multiple gaming factors, including but not limited to the maximum payout amount and payment approval times. The Casino reserves the right to change the assortment of promotions available to you according to your current Customer Level. The Casino might, in certain cases, provide each Customer with a personalized payout plan according to each particular payout request. In case of a massive win, the winnings might be distributed in units until the full amount of winnings is paid.
The Casino reserves the right to close or block the Customer’s account. Unused bonus money cannot be cashed out in case of an account closure by the Customer, as well as its termination by the Casino. The casino reserves the right to withhold the Customer’s balance upon closure or termination of the account if: