We employ a highly professional Customer Support team, and every its member is able to solve any issues regarding your casino experience. Any question you have can be addressed to our support team via phone, Live Chat or email; but for your convenience, we’ve developed an extensive FAQ section as well.
We constantly work to improve our website and our practices to deliver the best service.
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Here at Red Dog Casino, we want to deliver the best user experience to all of our customers, and build a healthy relationship based on trust. It’s not that common to trust anyone nowadays, but we take all necessary steps to make our website safer than any other, and our dedicated security team is working on it constantly to improve our security mechanisms.
All the valuable information is kept on our servers, protected by cutting-edge security technologies, including, but not limited to, 256-Bit Secure Socket Layer (SSL) encryption, various premium anti-viral suites, and fraud-prevention systems.
Our games are powered by a Random Number Generator (RNG) to ensure that the outcome of every single game round is fair and random. All games available at Red Dog Casino function independently, and we cannot affect the results of any game round.
To make sure that our customers are safe while they’re using our services, we developed a strict anti-fraud policy, and we enforce it by all means that are available to us: including, but not limited to, the voiding of winnings that have resulted from fraudulent activity; termination of the accounts of fraudsters; and taking legal action. According to the abovementioned policy, if any identity issues arise, we might ask a customer to undergo an identity check. We apologize for any inconvenience caused beforehand, and we assure you that all our actions are aimed at protecting your interests.
We have zero tolerance towards any sort of fraudulent behavior; therefore, all our decisions regarding such cases will be final and binding.
Our dedicated Customer Support team is here 24/7 to solve any issues regarding security and privacy. Do not hesitate to contact your Casino Host at any time, so they can address your concerns.