We employ a highly professional Customer Support team, and every its member is able to solve any issues regarding your casino experience. Any question you have can be addressed to our support team via phone, Live Chat or email; but for your convenience, we’ve developed an extensive FAQ section as well.
We constantly work to improve our website and our practices to deliver the best service.
Contact us via:
The Casino does not accept the residents of Afghanistan, Azerbaijan, Belarus, Costa Rica, Curacao, Estonia, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey, Ukraine.
Yes, U.S. players are allowed to register an account with us, perform deposits and withdrawals, and play for real money.
Just click the “Sign Up” button at the top-right corner of the Casino homepage and follow the instructions.
You should be at least 21 years old to play at Red Dog Casino.
You can play all of our games with your deposit amounts: including Slots, Card Games, Roulette, Board Games, Live Dealer Games, and Progressive Jackpot Slots. There might be some conditions for playing with bonuses, as described in our T&Cs.
While you have an active bonus, you can play all games included in your promotion, except for Network Progressive Jackpot games and Live Dealer games.
Yes! You can play demo versions of our games if you are not logged into your Red Dog Casino account.
Yes, all of our instant play games can be played on your Mac.
The mobile version of Red Dog Casino is compatible with most iOS and Android devices.
It is absolutely safe to play at Red Dog Casino, as we use the latest technologies to ensure your safety and privacy.
It is strongly advisable for every customer to check their local gambling laws before registering an account with us.
You can enjoy both downloadable and instant play versions of our casino; however, the downloadable version is a bit more extensive, and it is only available for Windows.
You can use our instant play casino via any browser, but Google Chrome guarantees the best performance.
Log into your account, go to “Cashier” and select a “Deposit” tab. After that, you can select a payment method and make your deposit. If you’re playing via a mobile device, go straight to “Deposit” menu.
You can use all the deposit methods presented in the Cashier of your Red Dog Casino account. The full range of our banking options is listed in the Banking section.
All the deposit methods are instant; except for Bitcoin, which takes up to 15 minutes to appear on your playable balance.
It is completely safe, as all the transactions are performed through the gateway provider, which means that you’re dealing with your payment provider’s system directly.
Your credit card statement will not reflect your participation in any gaming activity or link you to Red Dog Casino in any way.
No, you don’t need to submit any documents in order to make a deposit. In rare cases, to ensure the safety of your transactions and honor our Security Policy, we might request a Credit Card Validation form.
To validate the account after the first successful deposit we would ask the customer to accept a phone call to confirm their first purchase(s). To validate the account for withdrawals, our billing department will request a certain set of documents described in our T&Cs.
No, all payments with Red Dog Casino should be made to/from a credit card that is registered under your name.
No, Red Dog Casino doesn’t charge any deposit fees; however, your payment provider might still levy such fees, according to its standard transaction prices.
You can request a payout of your winnings from the Cashier section of your account after all the required documents have been submitted and approved. If you’re logged in via a mobile device, go to “Menu,” and then to the “Withdrawal” section.
Payout times for all available banking methods are presented in the Banking section.
Yes, you can reverse your payout request from the Cashier section of your account as long as its status is “pending withdrawal.” If you’re logged in via a mobile device, go to “Menu” and then to “Withdrawal” section.
No, Red Dog Casino doesn’t charge any withdrawal fees, however, your payment provider might levy such fees, according to its standard transaction prices.
Welcome Offer is a package of bonuses for different games that you can claim on first five deposits, following your registration at Red Dog Casino. You can claim different offers from the package, or the same offer repeatedly. All the terms and requirements of the offer are described in the Promotions section of the website.
Red Dog Casino bonuses can be claimed from the Cashier section of your personal account. If you’re playing via a mobile device, go to “Menu” and then to “Coupons.” Here’s an instruction for desktop:
The wagering requirement is the number of times the customer needs to play through the total amount of the deposit and the bonus received, to be able to withdraw the winnings. The wagering requirement can be calculated as Nx(D+B), where N is the number of times the deposit and bonus amount should be played through.
For example, let’s say that you’ve claimed a 100% bonus for your $100 deposit. Your deposit is $100, and you’ve received $100 on top of it as a bonus. If the wagering requirements are 35x(D+B), which means 35 times the deposit and bonus amount, you need to wager 35x($100+$100), which is $7,000, in order to be able to withdraw your winnings from a bonus.
All Red Dog Casino bonuses are designated with the particular type of games in mind, and if you claim a bonus for slots, you can only use it for playing the games included for slots bonuses. You can find the list of included games in each bonus’ terms. Also, each bonus has the wagering requirements and maximum allowed bet of $10. Some bonuses also have the redemption limit and the maximum payout limit. All the conditions applied to each particular bonus are described in our Promotions and Bonus Terms sections.
The reason for such limits is that we should make our bonuses not only entertaining and lucrative, but also not subject to any bonus abuse strategies. The limits we set for bonus play allow us to make our bonuses bigger while simultaneously lowering our wagering requirements, so that you can enjoy our games for a longer length of time.
Comp points are the rewards that you collect when you place wagers with Red Dog Casino. The points can be exchanged into a wager-free balance at a rate of 100 points per $1. The minimum amount of comp points to claim is an equivalent of $1.